Luxembourg, Belgium
Looking for an exciting new job opportunity
Information Technology and Services
Education
Facultés universitaires 'Saint-Louis', Bruxelles 1993 — 1997
Ingénieur commercial
CECS La Garenne 1990 — 1992
1992, Comptabilité & Informatique de Gestion
Athénée Royal Gosselies Les Marlaires 1987 — 1990
Skills
Client Segmentation, Process Reviews, ITIL, Poka Yoke, Avant-vente, 5 Why, Remote Infrastructure..., Contract Management, Capacity Management, OLA, Six Sigma, KPI, Customer Relations, Sales Management, Sales Campaigns, Contract Negotiations, Key Account Development, Availability Management, Dashboards, Account Management, Digital Markeitng Online, IS Governance, Kaizen, Metrics Definition, Process Assessment, Microsoft Business..., Digital Marketing, AMDEC, IT Service Management, Pareto, SIPOC, Services de gestion, SLM, Business Services, CMDB, Service-level agreement, SLA, Service Improvement, Managed Services, Outsourcing Advisory, New Business Development, Sales Presentations, Pre-sales, IT Outsourcing, Value Stream, Management services IT, Service Management, Workflow Analysis