Romania
Certified Lean Six Sigma Green Belt
Leisure, Travel & Tourism
Education
University of Wales 2006 — 2008
Master in Business Administration (M.B.A.), Management of change
Ethnikon kai Kapodistriakon Panepistimion Athinon / University of Athens 2004 — 2004
Certificate, Internal Audit
Experience
GO Travel - SunMedair Travel & Tourism Services April 2014 - Present
BOLT International Consulting February 2010 - April 2014
Independent consultant May 2008 - February 2010
Teleperformance Romania December 2004 - May 2008
Teleperformance Hellas May 2004 - December 2004
Teleperformance Hellas May 2003 - May 2004
Teleperformance Hellas October 2002 - May 2003
Teleperformance Hellas February 2000 - October 2002
Skills
Contact Centers, Customer Service, Crisis Management, Strategy, Workforce Management, Microsoft Excel, Management, Coaching, CRM, Change Management, Performance Management, Customer Experience, Policy, Vendor Management, Recruiting, Call Center Development, Business Analysis, Team Management, Call Centers, Sales Management, Microsoft Office, Operations Management, Team Building, Analysis, Start-ups, Outsourcing, Communication, Customer Satisfaction, Project Management, Telecommunications, Negotiation, Strategic Planning, Business Development, Transition Planning, Inbound Marketing, Business Strategy, Team Leadership, Forecasting, Business Planning, Business Process..., Management Consulting, Human Resources, Process Improvement, Leadership, BPO, Project Planning, New Business Development, Call Center, Account Management, Program Management