Paris Area, France
Manager, Solutions Engineering Benelux & Southern Europe
Computer Software
Education
EPITA: Ingénierie Informatique 1992 — 1995
M. Sc Computer Science, Systems and Networks
Janson de Sailly - Paris 1990 — 1992
SUP - SPE M, Mathematics
Experience
Interactive Intelligence January 2014 - Present
Interactive Intelligence October 2012 - December 2013
Genesys January 2011 - September 2012
Contractor November 2010 - March 2011
NICE Systems January 2010 - November 2010
Genesys Telcommunications Labs May 2007 - January 2010
Genesys Telecommunications Labs November 2002 - April 2007
Genesys Telecommunications Labs June 2000 - October 2002
Cap Gemini 1998 - 2000
CT2M - I2S - Minitelorama Group November 1993 - June 1998
Skills
Cloud Computing, Telecommunications, Telephony, Channel Partners, Avaya, Go-to-market Strategy, Contact Centers, CRM, Customer Service, Interactive Intelligence, Sales Operations, Social Media, CTI, IP, Customer Experience, Coaching, Management, Professional Services, Integration, Call Routing, Business Intelligence, SaaS, Quality Management, IVR, Mobile Applications, Partner Management, Genesys, Sales Engineering, Solution Architecture, Customer Oriented, WFO, Channel, Mobile Devices, Product Management, Consulting, Speech Recognition, VoIP, Solution Selling, Call Center, CaaS, Enterprise Software, Call Centers, Pre-sales, Customer Relations, Managed Services, ACD, Channel Management, Unified Communications, Team Leadership, SIP