Amsterdam Area, Netherlands
Training Partner Manager Western Europe Enterprise BU at Huawei
Consumer Electronics
Education
Design Academy Eindhoven 1993 — 1996
Experience
Huawei September 2011 - Present
LG Electronics Logistics & Services June 2009 - January 2011
Sitel 2007 - May 2009
Sitel 2004 - 2007
Sitel 1998 - 2004
Ogilvy One Connections 1996 - 1998
Skills
Business Transformation, Net Promoter Score, Technical Support, COPC, Telecommunications, Business Process..., Outsourcing, CRM, Quality Management, Operations Management, BPO, Business Process, Program Management, Contact Centers, Training Delivery, Huawei certification, Customer Experience, Process Management, Customer Satisfaction, Employee Training, Service Delivery, Quality Assurance, Teamwork, Call Centers, Call Center, Project Management, Workforce Management, Enterprise Software, Coaching, Performance Management, Employee Engagement, Team Management, User Experience Design, Process Improvement, Change Management, Training, Vendor Management, Sla, Team Leadership