Harrow, United Kingdom
QMS Manager at Ogilvy Healthworld
Market Research
Education
Delhi University
B. A. (Honours), English
Experience
Ogilvy Healthworld August 2013 - Present
TNS Research International May 2007 - July 2013
Virgin Media Group August 2004 - April 2007
Hero ITES May 1999 - July 2004
Skills
Quality Management, Market Research, Team Leadership, Quality Assurance, Primary Research, Sla, Customer Retention, Coaching, Cross-functional Team..., Vendor Management, Employee Training, CRM, Strategic Planning, Strategy, Operations Management, Call Centers, Data Analysis, Project Planning, BPO, Business Analysis, Leadership, Training, Call Center, Quality Auditing, Telecommunications, Performance Management, Customer Service, Customer Satisfaction, Questionnaire Design, Product Development, Management, Risk Management, Software Documentation, Process Improvement, Telemarketing, Resource Management, Project Management, Program Management, Change Management, Business Process..., Online Research, Analysis, Team Building, Outsourcing, Competitive Analysis, Business Strategy, Service Delivery, Customer Experience, Team Management, Business Process