Reigate, Surrey, United Kingdom
Customer Service/ Operations Manager, Instigator of change, Improver of processes, reducer of risk & builder of teams
Executive Office
Education
Croydon College 1991 — 1992
DMS, Management
The London Oratory School 1974 — 1979
Experience
Complete Resolutions February 2011 - Present
Dyno-Rod, British Gas, Centrica September 2008 - December 2010
Innershift April 2001 - September 2008
Global Internet Ltd (part of The ITG Group Plc) April 2000 - April 2001
XO Communications April 1996 - April 2001
Global Internet April 1996 - April 2000
Action Computer Supplies 1993 - 1996
Vision Technology (PC World) July 1992 - July 1993
Skills
Team Leadership, Time Management, Workshop Facilitation, Project Planning, Recruiting, Call Center, Leadership Development, Customer Retention, Complaint Management, Telecommunications, Customer Experience, Management, Contact Centers, Stakeholder Management, Business Transformation, Software Documentation, CRM, Operations Management, Training Delivery, Budgets, Training, Customer Satisfaction, Organizational..., Process Improvement, Coaching, Service Delivery, Change Management, Vendor Management, Employee Engagement, Culture Change, Management Consulting, Outsourcing, Program Management, Employee Training, Team Building, Business Planning, Account Management, Leadership, Team Management, Project Delivery, Business Strategy, Analysis, Performance Management, Staff Development, Strategy, Workforce Management, Business Process..., Call Centers, Management Development, Executive Coaching