Wallington, Greater London, United Kingdom
Head of Global Service Delivery
Telecommunications
Education
Croydon College 1972 — 1980
Educated to Degree Standard, Telecommunications
Experience
Truphone February 2013 - Present
Truphone June 2012 - Present
Truphone June 2012 - Present
Everything Everywhere January 2011 - February 2012
T-Mobile April 2008 - December 2010
Skills
Global Delivery, ITIL, Team Management, GSM, Six Sigma, Customer Information, UMTS, Pre-sales, Management, • ISO 9001 quality..., Programme, Process Management, Project Delivery, Strategy, Vendor Management, • Process development &..., Call Centers, Service Delivery, IP, • Training and..., Operations Management, Customer Experience, VAS, 3G, • Programme, project..., Performance Management, • Performance..., • Staff management, B2B, Mobile Devices, Wireless, Mobile Communications, • Network & service..., Outsourcing, Team Leadership, • Operating in a..., Networking, PRINCE2, • Operational..., Stakeholder Management, • Problem solving &..., Telecommunications, Project Management, Unified Communications, Sales, Service Management, • Managing customers, Managed Services, Program Management