Malta
Betfair Service Team Leader
Gambling & Casinos
Education
Florida International University - College of Business Hospitality, Miami, USA 2001 — 2003
Bachelor of Science Degree. Business & Hospitality Management, Hospitality Administration/Management, Hotel & Lodging Major with a Tourism Minor
Hosta Hotel & Tourism School (Glion Institute of Higher Education), Leysin, Switzerland 1995 — 1998
Hotel Management Associates Degree, Hospitality Administration/Management
Stonyhurst College, Lancashire, UK 1990 — 1995
12 0-Levels / GCSE
St. John's Beaumont Prep School, Old Windsor, UK 1984 — 1990
CE (Common Entrance to College) – 62% Avg Score in all subjects
Experience
Betfair February 2013 - Present
Betfair March 2012 - February 2013
Betfair March 2011 - March 2012
Betfair November 2007 - March 2011
24 Contact Center Ltd October 2006 - November 2007
Availacall Ltd / Business Mobiles Direct April 2006 - August 2006
Availacall Ltd / Business Mobiles Direct November 2005 - April 2006
InterContinental Hotels Group May 2004 - October 2005
Hollingsworth International Financial Advisors February 2004 - May 2004
Charles E. Smith Residential / Archstone – Smith January 2002 - July 2002
Skills
Stock Trading, Lead Generation, Customer Experience, Start-ups, Business Development, Affiliate Marketing, SEO, Sports Betting, Casino Gaming, Sales Process, Events Coordination, E-commerce, Strategic Planning, Tourism, Web Chat, Poker, Loyalty Programs, Hotels, Fraud, Call Centers, Gaming Industry, iGaming, Hospitality Management, E-payments, PPC, Timeshare, Management, Gaming, Online Gaming, Mobile Devices, Customer Retention, Online Marketing, Leadership, Online Poker, Customer Acquisition, Mobile Games, Casino, Customer Service, Team Leadership, Convention Services, Strategy, Loyalty Marketing, Affiliate Management, Direct Sales, Corporate Events, Social Games, Online Gambling, Team Management