Albania
Specialista Training & Risorse Umane
Human Resources
Education
Faculty of Foreign Languages - Italian 2001 — 2005
Teacher of the Italian Language, Laurea
Professional High School 1996 — 2001
Diploma, Tourism Branch
Experience
W.M.S April 2014 - April 2015
Elance-oDesk January 2014 - December 2014
Facile.it October 2012 - November 2014
OZone.al April 2013 - September 2013
iCall (Call Center) March 2013 - March 2013
ProMarketing Albania October 2011 - November 2011
www.Tech.al (Website about Technology) February 2011 - November 2011
Intercall Sh.p.k (Call Center) August 2011 - September 2011
Grid Sh.p.k (Call Center) December 2010 - June 2011
Theranda Hotel July 2010 - April 2011
Skills
Training, Supervising, Social Networking, Teacher Training, Social Media, Sales Management, Marketing Management, Marketing Strategy, Human Resources, Performance Management, Online Journalism, Critical Thinking, Team Management, Inbound Marketing, Hiring, Team Leadership, Business Planning, CRM, Strategy, Call Center, E-commerce, Customer Retention, Staff Training, Customer Service, Contact Centers, Interviews, People Skills, Direct Marketing, Teleselling, Marketing Communications, Hotels, Social Media Marketing, Telemarketing, Facebook, Call Centers, Sales, Interviewing, Teaching Experience, Marketing, Customer Experience, Teamwork, Human Relations, Customer Satisfaction, Customer Relations, Creative Problem Solving, Online Marketing, Multitasking Skills, Quality, Internet, Call Center Development