United Kingdom
CRM Process Improvement Manager at The Chartered Quality Institute
Nonprofit Organization Management
Education
Buckinghamshire New University 1997 — 2000
BSC 2:2, Product Design with Marketing
Repton School 1993 — 1997
Experience
The Chartered Quality Institute / International Register of Certificated Auditors December 2010 - Present
The Chartered Quality Institute April 2011 - June 2012
The Chartered Quality Institute May 2005 - November 2010
International Register of Certificated Auditors October 2003 - May 2005
International Register of Certificated Auditors February 2003 - October 2003
Skills
Quality Assurance, Business Process, Governance, Operations Management, Process Engineering, CRM, Risk Management, Team Building, Process Improvement, Performance Improvement, Lean Manufacturing, Management, Change Management, Leadership, Business Development, Inspection, Management Consulting, Quality Management, Business Process..., ISO 14001, Leadership Development, ISO, Performance Management, Auditing, Continuous Improvement, Stakeholder Management, Root Cause Analysis, Organizational..., Project Planning, Team Management, Coaching, Business Analysis, Training Delivery, Strategic Planning, Occupational Health, Safety Management..., Iso 9000, Quality System, Training, TQM, Operational Excellence, Risk Assessment, Program Management, Six Sigma, Strategy, Business Process Mapping, Team Leadership, Business Strategy, Project Management, Quality Auditing