Sheffield, United Kingdom
Author and selfpublisher of books on memory improvement and Customer Service Advisor at Royal Mail
Transportation/Trucking/Railroad
Education
University of Warwick 1991 — 1994
BA (Hons.) Literature and Film, 2.1
King Edward VI School
North Notts. College of Further Education
Experience
self-employed September 2009 - Present
Royal Mail September 2001 - Present
University of Leeds August 1999 - August 2000
Nottingham-Trent University September 1998 - July 1999
Skills
Team Management, Strategic Planning, Change Management, Project Management, Customer Experience, Performance Management, Customer Service, Newsletters, Service Delivery, Blended Learning, Databases, Microsoft Word, Operations Management, Team Leadership, Management, Publications, Business Development, Leadership Development, Team Building, Leadership, Human Resources, Coaching, Employee Training, Teamwork, Organizational..., Program Management, Microsoft Excel, Employee Engagement, Time Management, Logistics, Training Delivery, SAP, Strategy, Project Planning, Recruiting, Data Analysis, Training, Administration, Business Strategy, Business Analysis, CRM, Policy, Business Planning, Staff Development, French, Business Process..., Management Consulting, Analysis, Process Improvement, Workshop Facilitation