Ireland
EMEA Service Delivery Manager Consumer at Microsoft
Computer Software
Education
University College Dublin 1992 — 1993
DBS, Marketing
Université Rennes 2 1990 — 1992
Maitrise es Lettres, French Literature
University College Dublin 1987 — 1990
BA, French, Economics
Experience
Microsoft May 2014 - Present
Microsoft June 2013 - May 2014
Microsoft EMEA Operations Centre September 2009 - May 2013
Microsoft April 2008 - September 2009
Microsoft October 2007 - April 2008
Microsoft April 2004 - November 2007
Microsoft May 2001 - May 2004
University College Dublin July 1993 - April 1996
Université de Rennes 1 September 1990 - August 1992
Skills
Customer Satisfaction, Team Leadership, Management, Program Management, Account Management, Cross-functional Team..., Change Management, Business Strategy, Process Improvement, Cloud Computing, Government, People Development, Product Management, Customer Service, SaaS, Strategic Partnerships, Outsourcing, Customer Experience, Start-ups, Strategy, Solution Selling, Enterprise Software, CRM, Channel, Business Intelligence, Team Management, Business Development, Vendor Management, Project Management, Go-to-market Strategy, Partner Management, PMO, Channel Partners, New Business Development, Licensing, Business Process...