Sergio Andres Florez Sanjuan
Lisbon Area, Portugal
Global Knowledge Manager Schneider Service Desk at Fujitsu Technology Solutions
Information Technology and Services
Education
Instituto Superior de Ciências do Trabalho e da Empresa 2008 — 2010
Master of Science (MSc), International Management
Universidad del Rosario 2001 — 2007
International relations
Universidad de Salamanca 2004 — 2005
Political Science and Government
Experience
Fujitsu Technology Solutions May 2015 - Present
Fujitsu Technology Solutions November 2008 - Present
Fujitsu Technology Solutions November 2008 - December 2012
Fujitsu Technology Solutions March 2011 - June 2011
Fujitsu Technology Solutions November 2008 - June 2011
Embajada de Colombia en Portugal October 2006 - May 2007
Skills
Compliance, IT Operations, ITIL, Communication Skills, Written & Oral..., Support Services, Information Technology, Service Delivery, Citrix, Data Center, Active Directory, Blackberry Management..., Windows 7, Service Desk, RSA Authentication..., Exchange 2010, Windows XP, ITIL v3 Foundations..., Technical Support, Help Desk Support, Windows Server, Escalation, IT Security Best..., NLP, Knowledge Management, IT Management, Management, Coaching Staff, Project Management, Servers, Hardware, VMware, Troubleshooting, IT Service Management, Problem Management, On-site Support, SCCM, Microsoft Exchange, XP, IT Outsourcing, Incident Management, Computer Hardware, Customer Service, Network Administration, Software Testing Life..., Knowledge Base, Virtualization, User Administration, System Administration, System Deployment