Manchester, Greater Manchester, United Kingdom
Business Intelligence Officer at City West Housing Trust
Nonprofit Organization Management
Education
The University of Manchester 1997 — 1998
MA, Econ (Applied Social Research)
The University of Manchester 1994 — 1997
BA (hons), Econ (Economic & Social Studies), 2:1
Institute of Leadership and Mangement (ILM) 2003 — 2003
Postgraduate diploma, Leadership and Management, Distinction
Experience
ForViva March 2010 - Present
City West Housing Trust April 2008 - March 2010
Valueworks Ltd April 2007 - April 2008
Association for Public Service Excellence April 2005 - April 2007
Association for Public Service Excellence April 2002 - April 2005
APSE - Association for Public Service Excellence August 1999 - April 2002
Rochdale Borough Chamber of Commerce, Training & Enterprise September 1998 - August 1999
Skills
Data Extraction, Stakeholder Engagement, Customer Insight, Governance, Management, Research, Strategic Planning, Social Housing, Customer Journey Mapping, Local Government, Quantitative Analytics, Business Intelligence..., Qualitative Research, Segmentation, Business Analysis, Business Intelligence..., Contract Management, Statistics, Exploratory Data..., Project Management, Statistical Modeling, Customer Satisfaction, Team Building, Data Analysis, Microsoft Office, Team Leadership, Culture Change, Report Writing, Process Engineering, Business Intelligence, Coaching, Event Management, Performance Management, Business Process..., Quantitative Research, Performance Improvement, Data Mapping, Negotiation, Survey Design, Policy, Procurement, Training Delivery, Equality & Diversity, Public Sector, Impact Assessment, Stakeholder Analysis, Business Strategy, Supply Chain Management