Cochno, West Dunbart, United Kingdom
Business Development Consultant
Outsourcing/Offshoring
Education
The University of Glasgow 1989 — 1994
St Columba's High School
Experience
AMB Consulting Ltd October 2014 - March 2015
Parseq February 2014 - September 2014
BSS April 2013 - February 2014
LBM October 2012 - April 2013
Conduit Call Centre October 2010 - September 2012
Arvato Services May 2008 - October 2010
beCogent Ltd (rolling 6 month fixed contract) January 2006 - December 2008
RHL 2004 - 2006
beCogent Ltd 2002 - 2004
Excell Contact Centres 2002 - 2004
Skills
B2B, Call Centers, Service Delivery, Business Analysis, Customer Retention, Account Management, Sales, Stakeholder Management, Team Leadership, Start-ups, Workforce Management, Telemarketing, Outsourcing, Contact Centers, Financial Services, Call Center Development, Outsourcing Management, Solution Selling, Multi-channel Marketing, Management Consulting, Vendor Management, Networking, BPO, Sla, CRM, Offshoring, Performance Management, Team Building, Sales Operations, Management, Inbound Marketing, Team Management, Lead Generation, Recruiting, Customer Service, Business Development, Call Center, Coaching, Business Process..., New Business Development, Direct Sales, Relationship Management, Business Transformation, Change Management, Key Account Management, Operations Management, Customer Satisfaction, Customer Experience, Salesforce.com, Sales Management