Wetherby, West Yorkshire, United Kingdom
Service Desk Manager at PROACTIS Group
Computer Software
Education
Loughborough University 1987 — 1990
BA (Hons), Design & Technology
Oaklands College, St Albans 1986 — 1987
N/A, Maths & Physics A-Levels
North London Collegiate School, Stanmore 1976 — 1986
Experience
PROACTIS Group February 2012 - Present
Tribal June 2007 - November 2011
Tribal June 2007 - November 2011
FD Learning/Tribal Technology October 1999 - June 2007
Fretwell Downing September 1998 - October 1999
XN Checkout July 1996 - September 1998
JD Wetherspoon April 1993 - July 1996
The Historical Research Center December 1990 - March 1993
Skills
Release Management, Staff Mentoring, Risk Assessment, KPI, Supplier Management, Time Management, Change Management, Staff Management, Customer Satisfaction, Asset Management, Staff Development, Software Installation, License Management, Service Transition..., Staff Planning, ITIL, Supplier Evaluation, Service Delivery, Staff Retention, Customer Service, IT Service Management, SQL Server, Availability Management, Project Implementation, Project Coordination, Incident Management, Report Writing, Oracle SQL, Microsoft Office, Visio, Capacity Management, Quality Assurance, Disaster Recovery, Technical Documentation, Business Continuity, Document Management, Service Level Management, Staff Training, Risk Management, Continuous Improvement, Knowledge Management, Service Monitoring, Software Implementation, IT Governance, Project Planning, Service Catalogue..., Innovative Problem..., Documentation, Prince2 Registered..., Software Training