Pendoggett, Cornwall, United Kingdom
Champion of cloud WFM for call centres
Computer Software
Education
Loughborough University 1980 — 1981
Diploma, Operational Research
Loughborough University 1977 — 1980
BSc (Hons), Management Sciences and Quantitative Methods, 2.1
Experience
injixo March 2015 - Present
injixo (formerly InVision Software) January 2007 - March 2015
InVision Software AG March 2005 - December 2006
Quality Plus Callscan November 2001 - March 2005
Lanner Group June 1986 - November 2001
Skills
Marketing, Proposal Writing, Telecommunications, Outsourcing, Sales Management, Business Analysis, Staff Scheduling, Unified Communications, Consulting, Contact Centers, Workforce Management, Cloud Computing, Business Process..., New Business Development, Go-to-market Strategy, Selling, Lead Generation, Negotiation, Channel Partners, SaaS, Call Centers, Professional Services, Call Center, Business Modeling, Complex Sales, Business Writing, CRM, Salesforce.com, Strategy, Sales, Direct Sales, Cloud Applications, Account Management, Analytics, Enterprise Software, IVR, Forecasting, Business Intelligence, Sales Process, Business Development, Pre-sales, Leadership, Solution Selling, Strategic Partnerships, Product Management, Customer Experience, Training, Management, Team Management, Managing Complex Sales