Shenfield, Essex, United Kingdom
IT Support Services Manager
Information Technology and Services
Education
QA Training 1997 — 2015
Microsoft, Novell & Project Management Training
ITS Feda 1997 — 2002
Microsoft and Novell Training
Sector Training 2012 — 2013
Managers To Leaders Programme
Havering College 1995 — 1997
HNC, Business and Information Technology
Lancaster University 1978 — 1982
Bsc (Hons), Ecology
Dury Falls Comprehensive 1971 — 1978
High School, A Levels; Chemistry, Physics, Biology, Special commendation from Headmaster - first pupil to achieve 3 science A Levels
Microsoft, Cardinal Place, London. 2015 — 2015
MS Licensing Fundamentals
QA London, International House Centre, International House, 1 St Katharines Way, London 2015 — 2015
Implementing and Managing Active Directory for Windows Server 2012 - Digital (MQAAD2012)
Experience
Arcus FM September 2014 - Present
Havering College September 2001 - September 2014
Havering College June 1998 - September 2001
Havering College April 1997 - June 1998
Warwick Double & Co Ltd July 1983 - April 1997
MDC Ltd October 1982 - July 1983
Skills
Project Delivery, IT Management, Training Delivery, Technical Project..., IT Strategy, Windows 7, Purchasing Negotiation, Strategic IT Management, Managing IT..., Systems Management, Tender Preparation, ICT, Procurement, IT Service Management, Leadership, Staff Development, Incident Management, Change Management, Desktop Management, Service Delivery, Google Analytics, Stakeholder Management, Help Desk Support, Competitive Tendering, Service Desk, Microsoft Licensing, Team Building, Apple Macintosh, PRINCE2, PPC, Project Planning, Contract Negotiation, Public Sector, Management, Operating Systems, Novell, Technical Leadership, Service Management, Blended Learning, Coaching, Google Adwords, Mac, Hardware, Learning Management, Windows XP, Novell Netware, Groupwise, Technical Support, IT Operations, Training