District Brno-Country, Czech Republic
Service Availability Manager & Associate Project Manager at IBM
Information Technology and Services
Education
Magnum 1998 — 2000
72/100, Management accountancy
ITIS G.Armellini 1993 — 1998
Experience
IBM September 2014 - Present
IBM Global Business Process Services September 2011 - August 2014
IBM Global Services May 2009 - September 2011
IBM Global Services March 2007 - October 2009
EDS Group 2002 - February 2007
Skills
Business Process, Service Delivery, Business Analysis, Project Management..., MS Office Basics, Problem Management and..., Preparing A Detailed..., IT Operations, IT Management, Computer and Server..., IT Service Management, Lotus Notes Basics, Project Management..., Project Managers, Networking and..., Windows OS, Service Management, Communicating as a..., Creating and Tailoring..., Customer Satisfaction..., Service Management..., Vendor Management, Management Self..., ITIL v3 Foundations..., Change Management..., Incident Management, Managing Projects in..., CRM, Global Services..., Change Management Risk..., Project Management, Project Management..., The Project Manager as..., Fundamentals of..., Incident Management -..., Leadership in a Project..., Change Management, Financial Management..., Contracting for Project..., Client Estimating..., Problem Management..., ITIL, Project Manager /..., Customer Relationship..., Leadership, Windows, Change Management for..., Integration, Understanding WWPMM, Incident Management...