District Brno-City, Czech Republic
Service Delivery Manager / SeniorNetwork OP at AT&T
Information Technology and Services
Education
Vélikoturnovski universitet 'Sv. Sv. Kiril i Metodi' 2000 — 2004
Bachelor's degree, Information Technology, Bachelor's degree
Bacho Kiro 1998 — 2000
High School Diploma, Information Technology and Mathematics, High School Diploma
Experience
AT&T September 2012 - Present
IBM May 2011 - August 2012
IBM October 2009 - May 2011
IBM March 2009 - September 2009
ESET September 2008 - February 2009
BeThere Global October 2007 - September 2008
AVG May 2007 - October 2007
High School "Bacho Kiro" June 2005 - February 2006
ISP April 2005 - July 2005
Skills
Call Centers, IT Service Management, Change Management, Active Directory, Sla, Problem Management..., RCA, Virtualization, Business Operations &..., IT Operations, Soft Skills for Shift..., Service Delivery, Root Cause Analysis –..., Behavioral Based..., Security, Soft Skills for Leaders..., Management, Financial Management..., Antivirus, Statistics In Use – SIU, System Administration, Firewalls, Service Management, Global Delivery, ITIL, ITIL v3 Foundations..., GDF Problem Solving -..., Network Administration, Change Management –..., Project Management, Data Center, Linux, Introduction to SD..., Operating Systems, Leadership, Conflict management and..., PM54G - Project..., VPN, Team Leadership, Windows Server, RH124VT, Global Service Delivery..., Negotiations and Time..., CMPS, IT Management, Disaster Recovery, Apache, Incident Management, PMO, Technical Support