London, Greater London, United Kingdom
Director, Support & Engineering Services EMEA at F5 Networks
Information Technology and Services
Education
University of Toronto - Rotman School of Management 1995 — 1997
MBA, Operations
University of Toronto - University of Trinity College 1989 — 1993
Bachelor of Arts, Economics
Experience
F5 Networks October 2013 - Present
World Scout Jamboree 2015 - UK GLMW County May 2013 - August 2015
British Telecom November 2011 - October 2013
Cisco Systems June 2010 - October 2011
Cisco Systems August 2006 - May 2010
Cisco Systems August 2004 - July 2006
Cisco Systems August 2002 - July 2004
Cisco Systems October 1999 - July 2002
Deloitte Consulting May 1997 - November 1999
Skills
Call Center, Eastern Europe, Call Centers, MBA, Contract Management, Express Logistics, Supply Chain Operations, Start-ups, Warehouse Management, Customer Service..., Maintenance Management, APAC, Hardware Support, Service Delivery, EMEA, ITIL, CRM, Six Sigma, Japan, Vendor Management, Software Support, Technical Assistance, Service and Support, India, Certified Project..., Russia, Business Development, Intermediate Japanese, Operations Management, Fluent English, Lean Operations, Customer Service, Network Hardware, DMAIC, Spare Parts, 6 Sigma, Customer Relationship..., Professional Services..., P&L Management, conversational French, Business Strategy, After Sales Support, Technical Support, Middle East, Managing Offshore Teams, Canada, Professional Services, Telecommunication..., Africa, North America