Perivale, Greater London, United Kingdom
Complaints Resolution & Learning Officer at Genesis Housing Group
Nonprofit Organization Management
Education
King Charles Centre, Surbiton 2008 — 2009
EDI - NVQ Level 3 - Customer Service, EDI - NVQ Level 3 - Customer Service, Pass
King Charles Centre, Surbiton 2007 — 2008
EDI - NVQ Level 2 - Customer Service, EDI - NVQ Level 2 - Customer Service, Pass
Richmond Adult Community College, Twickenham 2005 — 2006
City & Guilds - NVQ Level 2 - Administration, City & Guilds - NVQ Level 2 - Administration, Pass
Guildford College Of Further & Higher Education 1999 — 2000
Certificate In Supervisory Management, Institute Of Management - Certificate In Supervisory Management, Pass
London College of Printing 1989 — 1991
City & Guilds 524, Graphic Communication, Pass
Guildford Technical College 1988 — 1989
General Certificate, Graphc Communication, Pass
Winston Churchill Comprehensive 1984 — 1988
GCSE's including English, Maths, Science, Art, Technical Drawing, History, 8 passes
Experience
Genesis Housing Group 2013 - Present
Royal Borough of Kingston May 2011 - June 2013
Royal Borough of Kingston February 2008 - May 2011
Radiology Department, Kingston Hospital September 2003 - December 2007
Unwin Brothers August 1988 - April 2003
Skills
Writing, Proofreading, Public Sector, English, NHS, Governance, Policy, Local Government, Photolithography, CRM, Complaint Investigations, Digital Printing, Printers, Print, Research, Word, Drafting Correspondence, Microsoft Excel, Performance Management, Coaching, Workshop Facilitation, Administration, Freedom of Information..., Photoshop, Community Engagement, Photography, Performance Improvement, Hospital Information..., Data Protection Act, Event Management, Traffic Management, Microsoft CRM, Microsoft Office, Stakeholder Management, Project Delivery, Lithography, Commitment to Customer..., Training Delivery, System Administration, Outlook, Government, Customer Service, Customer Relations, Copywriting, Editing, Social Housing, Charities, Report Writing, Complaint Management, Written Correspondence