Poland
IBM Certified Service Delivery Manager / Country Service Manager
Information Technology and Services
Education
Wyższa Szkoła Zarządzania Marketingowego i Języków Obcych w Katowicach 2006 — 2010
Bachelor of Arts (B.A.), Business English
ZST Mikolow 2002 — 2006
Vocational certificate Technician in Electronics, Electrical and Electronics Engineering
Experience
IBM February 2014 - Present
Capgemini March 2012 - February 2014
Capgemini May 2009 - March 2012
Capgemini May 2008 - May 2009
Skills
Stakeholder Management, IT Service Management, Transition Management, IT Operations, Governance, Technical Support, Infrastructure, Service Desk, Data Center, New Service Introduction, Citrix, BMC Remedy, Management, IT Management, Disaster Recovery, Outsourcing, Service Desk Management, ITIL, Problem Management, Project Delivery, Offshoring, IT Strategy, System Deployment, Incident Management, Service Delivery, Windows, Project Portfolio..., Virtualization, Service Management, PRINCE2, Service Improvement, SLA, ITIL v3 Foundations..., IT Outsourcing, Desktop Administration, PMO, ITIL Certified, Solution Architecture, Service Transformation, Sla, Technical Data Analysis, Data Migration