Zuidoostbeemster, Provincie Noord-Holland, Netherlands
Process Manager at Interim Transport Group
Information Technology and Services
Education
Aris Online Academy 2015 — 2015
BPM, BPM fundamentals
Servicenow 2015 — 2015
Servicenow foundation
The University of Georgia 2015 — 2015
Computer and Information Systems Security/Information Assurance
University of Illinois at Urbana-Champaign 2015 — 2015
Data mining specialist, Data mining, Data mining Specialisation Certificate
WOEST.IT 2015 — 2015
Risk Management, Risk Management tooling
eduCBA IT Academy 2015 — 2015
Big Data Product Cycle & Implementation of Big Data, Big Data
Lean Six Sigma 2009 — 2010
Green Belt - DMAIC certified, Finance, General
Twice Interaction 2004 — 2004
ITIL Practitioner Incident Management & Service Desk, ITIL
Hogeschool van Amsterdam 2001 — 2002
PMI - PMP, Project Management - PMI certification
Azlan 1999 — 2000
Microsoft Certified System Engineer, MCSE
Experience
WOEST.IT March 2015 - July 2015
Hewlett-Packard March 2014 - December 2014
Royal Bank of Scotland October 2013 - February 2014
Canon Europe Ltd. June 2011 - September 2013
RBS Global Transaction Services January 2007 - May 2011
RBS Global Transaction Services January 2004 - December 2006
ABN AMRO Bank N.V. January 2001 - December 2003
ABN AMRO Bank N.V. December 1999 - December 2000
Skills
Business Objects, PRINCE2, Infrastructure, IBM SPSS, Project Delivery, Release Management, Complaint Management, Big Data, Project Management, ITIL Certified, Customer Escalation..., Fluent in written and..., Banking, Microsoft Project, Project Planning, IT Outsourcing, Fluent in written and..., ITIL, IT Service Management, Microsoft Office, Business Analysis, Lean Six Sigma, Management, Analysis, Service Desk, Strategic Planning, Efficent, IT Management, Change Management, Root Cause Problem..., Microsoft Excel, Problem Management, Risk Management, Data Mining, Process Management, Problem Solving, Service Management, Incident Management, Outsourcing, Service Delivery, SLA, PowerPoint, Customer Service, BPM, Microsoft Word, Process Improvement, Governance