Kempshott, Hampshire, United Kingdom
Head Customer Service UK & Ireland
Medical Devices
Education
University of Chichester 1988 — 1990
HND Buisness & Finance
Chichester College 1981 — 1988
Experience
CareFusion July 2012 - Present
Level 3 Communications October 2011 - October 2012
Whirlpool 2007 - 2011
Scottish & Southern Electric UK 2003 - 2007
Merloni Elettrodomestici (Merloni Domestic Appliances, UK) 1998 - 2004
Skills
Key Account Management, Service Level Agreements, Management, Employee Training, Training, Problem Solving, Client Relations Skills, B2B, Quality Assurance, Operational Excellence, Change Management, Performance Metrics, Process Improvement, Outsourcing Management, Strategic Planning, Strategy, Business Intelligence, Budgets, Team Leadership, Account Management, Healthcare, Operations Management, International Business, B2C, Project Management, Client Service Oriented, FMCG, Service Delivery, Stakeholder Engagement, Customer Service, Outsourcing, Leadership, Call Centers, Business Development, Call Center Development, Risk Management, Exceeding Targets, Relationship Management, Team Management, Technology Management, Utility Industry, Data Analysis, Continuous Improvement, KPI Reports, Customer Satisfaction, Talent Management, Performance Management, Cost Reduction..., Business Process Mapping, Customer Experience