Warrington, United Kingdom
Operations Manager at St Mark Universal Copts Care
Nonprofit Organization Management
Education
St. Mary’s University, Twickenham 2015 — 2016
Master’s Degree, Charity Management MA, Expected
University of Chester 2014 — 2015
Master’s Degree, Master of Business Administration (MBA), Good Pass
Ain Shams University 2009 — 2013
Bachelor’s Degree, Business Administration and Management, Good
Patriarchal College in Cairo 1996 — 2008
High School, High School, 90.5%
Experience
St Mark Universal Copts Care August 2015 - Present
QNB Capital February 2014 - March 2014
Teleperformance Egypt April 2012 - February 2014
Banque Misr August 2012 - September 2012
American Chamber Of Commerce in Egypt (CDC) March 2012 - May 2012
Teleperformance October 2011 - April 2012
Teleperformance April 2011 - October 2011
Mobinil July 2010 - April 2011
Skills
Management, SAP, Troubleshooting, Technical Support, Contact Centers, Time Management, Performance Management, Sales, Project Management, Avaya, Telecommunications, Outsourcing, Workforce Management, BPO, Avaya Technologies, Coaching, Quality Assurance, Customer Support, Operations Management, Process Improvement, Employee Relations, Customer Satisfaction, Customer Service, Team Building, Human Resources, Recruiting, Business Analysis, Call Center Development, Customer Retention, Service Delivery, Customer Experience, Team Leadership, Training, Soft Skills, Leadership, Analysis, Team Management, Data Analysis, Access, Teamwork, Business Administration, Microsoft Excel, Project Planning, Microsoft Office, Vendor Management, Account Management, Call Centers, Contact Center..., Outlook, Employee Training