Bucharest, Romania
Support Escalation Engineer at Microsoft
Information Technology and Services
Education
Universitatea „Titu Maiorescu” 2010 — 2013
Bachelor of Science (BS), Psychology
Experience
Microsoft September 2013 - Present
Hewlett-Packard December 2010 - September 2013
Hewlett-Packard March 2010 - December 2010
COSMOTE Mobile Telecommunications S.A. November 2009 - March 2010
Stefanini August 2008 - September 2009
Skills
Windows Server, Microsoft Exchange, ITIL, Call Centers, IT Management, IT Operations, Cross-cultural..., Management, Customer Satisfaction, IT Service Management, Hardware, Team Leadership, Troubleshooting, Driving Performance, Siebel, System Deployment, Confidentiality, Active Directory, Assertiveness, Quick learner, System Administration, Help Desk Support, Office 365, Driving Results, Networking, Interpersonal skills