Bucharest, Romania
Head of Customer Experience at VIVRE DECO Eastern Europe
Consumer Services
Education
Open University Business School 2003 — 2005
Professional Certificate in Management, Business Administration and Management, General
Universitatea „Petru Maior” din Târgu-Mureș 1997 — 2001
BSc, English & History
Papiu Ilarian Highschool Tirgu-Mures 1992 — 1996
High School, English Language and Literature/Letters, Bacalaureate
Experience
VIVRE March 2015 - Present
Entrepreneur 2013 - 2015
Totalstay Group London April 2012 - July 2013
E.ON October 2010 - April 2012
E.ON September 2007 - October 2010
Vodafone December 2004 - September 2007
CODECS June 2003 - December 2004
Caledonia June 2002 - May 2003
Harwell Primary School August 2001 - May 2002
Skills
Change Management, Business Development, Telecommunications, Team Building, English, Account Management, Sales Operations, Project Management, Contract Negotiation, Pricing, Call Center, Customer Relations, Customer Retention, Strategy, New Business Development, Management Consulting, Outsourcing, Sales Management, Budgets, Business Analysis, Direct Sales, Coaching Staff, Training, Forecasting, Customer Experience, Operations Management, Coaching, B2B, Key Account Management, Leadership Development, Business Strategy, Management, Strategic Partnerships, Project Planning, CRM, Teamwork, Team Management, Team Leadership, Recruiting, Organizational..., Customer Satisfaction, Performance Management, Customer Service, Sales, Call Centers, Retail, Negotiation, Business Planning, Leadership, Analysis