Bucharest, Romania
Project Manager
Information Technology and Services
Education
Universitatea Creștină „Dimitrie Cantemir” din București 2000 — 2004
Bachelor's Degree, Foreign Languages, 9
Experience
Misys September 2013 - Present
IIRUC SERVICE SA March 2009 - September 2013
ProfiPower Romania June 2008 - December 2008
Telemobil March 2007 - June 2008
Smart Marketing Services 2006 - 2007
Skills
IT Service Management, Customer Support, Product Management, Service Delivery, Customer Experience, Conducting Interviews, Client Services, Customer Service, Interview Preparation, Sla, Monthly Closing, English, Monthly Reporting, Project Execution, Internet Research, Time Management, Personnel Supervision, Invoicing, Online Research, Client Interfacing, CRM, Internal Communications, Team Coordination, Hardware, Call Centers, Service Level Agreements, Teamwork, Operations Research, Human Resources, IT Operations, Customer Satisfaction, Project Coordination, Project Planning, Account Management, Dispatching, Call Center, Contract Management, Project Management, Service Management, ITIL, Market Research, Telecommunications, Client Communication, Intercultural...