Sebastian Barcelo Saavedra
Amsterdam Area, Netherlands
Service Desk Management at TSYS
Information Technology and Services
Education
UNED 2013 — 2013
Social Media - Social Community Manager, Social Media, Postdegree
Whereland 2012 — 2012
Advanced Photoshop, None
TSYS/RMR 2008 — 2008
Credit Card Services Management
Business - Unisys 2007 — 2007
ISO Auditor
Business - Unisys University 2006 — 2006
SSL Green Belt, Quality Management - Six Sigma Lean
Unisys 2004 — 2005
Project Manager, Project Management
EXIN 2004 — 2004
Foundation Certificate ITIL
Nationale Nederlanden 1997 — 1997
-, Consultancy, Sales and Group Management
Universitat de les Illes Balears 1991 — 1992
Postgraduate, Psicopedagogy
Universitat de les Illes Balears 1987 — 1992
BA, History
Experience
Ervaringsdeskundige & Leernetwerk October 2013 - January 2014
TSYS October 2010 - September 2012
TSYS October 2010 - September 2012
TSYS June 2007 - October 2010
Unisys June 2001 - May 2007
Trane 1999 - 2000
GESA (Grupo ENDESA) 1998 - 1999
Bitel 1998 - 1999
112 (911) Emergency Services 1997 - 1998
Nationale Nederlanden 1996 - 1997
Skills
Service Delivery, Transition Management, IT Management, Risk Mitigation, Process Improvement, Team Leadership, IT Strategy, Solution Design, IT Audit, Knowledge Management, Service Management, Quality Management, Governance, Business Continuity, Business Process, People Management, Program Management, Business Process..., Business Management, Six Sigma, Operations Management, Service Improvement, Process Management, ITIL, Offshoring, Certified Project..., IT Outsourcing, Configuration Management, Team Management, Change Management, Risk Management, PMO, Incident Management, COBIT, Continuous Improvement, Process Development, Project Delivery, IT Governance, Outsourcing, ISO, Information Security..., Consultancy, IT Service Management, ISO 20000, Service Desk, Disaster Recovery, IT Operations, ISO 27001, SLA, Performance Reviews