Montpellier Area, France
Customer Support Director at GenApi (Septeo Group)
Computer Software
Education
CCI Le Havre 1999 — 2000
MCSE, Computer Networking and Administration
Université du Havre 1997 — 1999
Master, Chemistry & Connex Industry
Experience
GenApi (Septeo Groupe) March 2010 - Present
Microsoft Iberica February 2008 - April 2010
Microsoft France February 2004 - January 2008
Microsoft France January 2001 - January 2004
Microsoft France August 2000 - January 2001
Skills
Help Desk Management, Chat, Microsoft, Raspberry Pi, Web Chat, Cloud Computing, Visual C#, Business Management, Microsoft Dynamics CRM, Microsoft CRM, Management, Customer Service, Knowledge Base, Technical Support, Active Directory, Problem Solving, Knowledge Management, Service Delivery, System Deployment, Troubleshooting, Enterprise Software, Call Centers, Customer Satisfaction, Office 365, WinDbg, CRM, SaaS, Avaya IP Telephony, Windows Server, Team Management, Crisis Management, Microsoft Dynamics, Customer Support, C#, Debugging, Microsoft Technologies, People Management, IIS, Windows, SharePoint, Strategy, Avaya Technologies, SQL Server, Mentoring, .NET, Windows Azure, Python, Microsoft SQL Server, Technical Writing