Florence Area, Italy
Master's degree in Languages at Suor Orsola Benincasa university, Naples, IT
Hospitality
Education
INTERNATIONAL HOSPITALITY MANAGEMENT ACADEMY 2013 — 2013
OPERA MICROS-FIDELIO ADVANCED USER
INTERNATIONAL HOSPITALITY MANAGEMENT ACADEMY 2013 — 2013
Master in INTERNATIONAL HOTEL & TOURISM MANAGEMENT
Istituto Universitario 'Suor Orsola Benincasa' di Napoli 2009 — 2012
Lingue straniere per la comunicazione internazionale, Lingue, letterature e linguistica straniere, 110/110 cum laude
L’Orientale Università degli Studi di Napoli 2004 — 2009
Dottore in Lingue, Culture e Istituzioni dei Paesi del Mediterraneo, 110/110
Experience
Westin Hotels & Resorts January 2014 - Present
International Hotel Management Academy September 2013 - December 2013
Nottambulando January 2010 - September 2012
L’Orientale Università degli Studi di Napoli November 2008 - January 2009
Skills
Customer Satisfaction, Public Speaking, Microsoft Office, Sales, Subtitling, Hotel Booking, Check-in, Revenue, Ospitalità, Menu Engineering, Assegnazione stanze, Micros Opera Fidelio, Up-selling, Digital Photography, Checkout, Food & Beverage, Microsoft Excel, Front Office, Translation, Alimenti e bevande, Photography, Guest Booking, Gestione hotel, Foreign Languages, Managing Meetings, Guest Recovery, Turismo, Front office, Tourism, Housekeeping, Complaint Management, Graphics Software, Rooms Division, Hotel Administration, Financial Analysis, Hotel, Settore alberghiero, IT Management, Photoshop, MICROS, Spa, Back Office, Hotels, Public Relations, Hospitality Industry, Prenotazioni alberghiere