Belfast, United Kingdom
2nd & 3rd Level IT analyst at Caterpillar Inc.
Information Technology and Services
Education
CETMA - Center Planning, Design and Technology of Materials 2009 — 2010
II level Master, Blu-Archeosys – Innovative Technologies and Advanced Systems as Support in Underwater Archaeology
Università degli Studi di Lecce 2008 — 2009
I level Master, Eco-Management and Audit Scheme (EMAS) Expert
Università degli Studi di Lecce 2000 — 2007
Master of Arts (M.A.), Archaeology, 110/110 with honors
Liceo Classico G. Stampacchia 1994 — 1999
high school diploma, Classical and Ancient Studies
Experience
Caterpillar Inc. July 2014 - Present
Caterpillar Inc. May 2013 - Present
Concentrix May 2011 - May 2013
Insieme Cooperativa Sociale April 2009 - September 2009
Datacontact September 2005 - September 2006
Skills
Customer Service, Lotus Notes, IPv4, Symantec Endpoint..., Heritage Tourism, ACF2, Cisco VPN, LAN-WAN, Remote Desktop, Zimbra, windows remote..., scripty, Salesforce.com, Windows, IMAP, Data Entry, Travel Guides, Quality Control, MFG-Pro, Putty, Open Office, ISO 14001, Java, Microsoft Office, IBM Mainframe, NICE Call Recording, SCCM, SAP, Windows 7, windows XP, AS400 system, Client Liaison, Technical Support, Quality Assurance, AS400 Administration, Command Prompt, Remedy Ticketing System, first aid, Active Directory, Oracle Applications, Customer Satisfaction, EMAS, Neurolinguistics, CCleaner, Translation, Coaching