Italy
Customer Care Manager
Online Media
Education
Università degli Studi di Bergamo 2002 — 2007
Psychology, Psychology
Business training 1999 — 2014
Mba, Business/Commerce, General
Padre Gemelli 1993 — 1998
MATURITA' CLASSICA, High School/Secondary Diplomas and Certificates Classical Study
Experience
Subito.it (Schibsted Media Group) July 2015 - Present
tombola.co.uk July 2011 - July 2015
Sky Italia January 2007 - June 2011
Sky Italia November 2004 - January 2007
Canal+ January 2003 - November 2004
Skills
Staff Supervision, Team Leadership, Excel, Recruiting, Formazione, Internet Recruiting, Social Media, Customer Relations, Assistenza clienti, Soddisfazione del..., Teamwork, Planning, Human Resources, Training, Customer Satisfaction, Customer Experience, Customer experience, Project Management, Risorse umane, Team Management, Team Building, Interviews, KPI, Listening Skills, Project Planning, Start-ups, Call center, Microsoft Excel, Project Coordination, Team leadership, Call Center, Recruitment/Retention, Microsoft Office, English, Customer Retention, PowerPoint, Strategy, Start-up, Gestione team, Negotiation, Operations Management, Management, Leadership, Training Skills, CRM, Teaching, Recruitment Advertising, E-commerce, Telemarketing, Customer Service