Prague, The Capital, Czech Republic
Business Analyst at Honeywell
Human Resources
Education
Tecnológico de Monterrey 2011 — 2011
Effective Communication and Team Integration Workshop, Team Building Activities
Berlitz English Personal Corporate Coaching 2010 — 2011
TOEIC, English Certificate, 935/990
Université de Poitiers 2005 — 2008
Computer and Internet Diploma (C2i), Internet, Mac and PC, Ms Office
Université de Poitiers 2005 — 2008
Bachelor's degree, Foreign languages English/Spanish, Human Resources Management, Civilizations, Marketing
Lycée Marcelin Berthelot 2002 — 2005
High School Diploma, Economic and Social Sciences - English / Spanish Languages
Experience
Honeywell June 2014 - Present
Honeywell May 2013 - June 2014
Honeywell January 2012 - April 2013
Honeywell November 2009 - December 2011
Skills
IT Operations, Remote Support, Teamwork, Service Delivery, Testing, PeopleSoft, Cultural Diversity, Customer Service, Siebel, Knowledge Management, Taleo, Outlook, Change Management, Continuous Improvement, Process Improvement, Salesforce.com, Waste Management, Internet, International Relations, Leadership, IT Service Management, BMC Remedy, Microsoft Excel, Databases, Active Directory, Intranet, Six Sigma, Data Analysis, Photo Editing, MDA, Visio, Management, Proactivity, Business Process, Human Resources, Social Networking, Avaya, Training, Project Management, Team Leadership, Avaya PBX, OBI, Customer Relations, Escalation Process