Lille Area, France
CRM, project manager
Information Technology and Services
Education
Université de Perpignan Via Domitia 2006 — 2007
Master 1 FLE, Linguistics and language sciences
Université de Perpignan Via Domitia 2005 — 2006
DU FLE, French Linguistics
Osmania University 2000 — 2003
Bachelor of Commerce, Commerce, Income Tax and Auditing
St Patricks
Experience
Jouve November 2013 - Present
Amazon September 2011 - July 2013
GENPACT LLC June 2009 - June 2011
GENPACT LLC June 2007 - June 2009
University of Perpignan September 2006 - June 2007
Centre Universitaire d'etudes francaise January 2006 - June 2006
OAKRIDGE INTERNATIONAL SCHOOL June 2004 - May 2005
Indian olympic association 2003 - 2003
Skills
Consulting, Leadership, ITIL, Outsourcing, Service Delivery, Management, Bilingual English-French, KPI Implementation, Testing, Net Promoter Score, CSAT, Software Documentation, Kaizen, SOX Compliancy, Team Management, Process Improvement, Business Analysis, Team Leadership, Customer Satisfaction, Cross-functional Team..., Process Management, Vendor Management, Business Process, Change Management, IT Service Management, Customer Engagement, Interpretation, Software Project..., Oracle Applications, Requirements Gathering, CRM, E-commerce, Requirements Analysis, Ticketing Systems, Finance, English, Training, Business Process..., International Project..., Reporting & Analysis, French, Siebel, SLA, Formation, Customer Service, Teamwork, International Relations, Project Management