Paris Area, France
Directeur Satisfaction Client et des Performances
Information Technology and Services
Education
ICA 2013 — 2013
AUDITEUR ISO 9001
LSTI 2013 — 2013
LEAD AUDITOR ISO 20000-1
CESI 1994 — 1994
AUDITEUR EXTERNE
1991 — 1992
DESS
Université du Kent (UK) 1990 — 1991
MASTER
1986 — 1990
MAITRISE
Experience
Prosodie - Capgemini September 2014 - Present
Prosodie June 2000 - August 2014
AFNOR 2011 - 2013
AFNOR 2009 - 2010
Brenntag 1994 - 2000
Brenntag 1994 - 1998
Docks Des Alcools - TOTAL 1993 - 1994
Skills
Outsourcing, normative and..., Change Management, Sourcing & Procurement, Management, Gestion de projet, Relationship Management, Training Skills, Organizational..., IT Service Management, Security Management, Customer Satisfaction, Management Consulting, Team Management, Transformation, Project Management, Operational Risk..., Key Performance..., Gestion des relations, Télécommunications, Consulting en management, Gouvernance, Formation, Management services IT, Stratégie, Audit, Performance Management, Gestion d'équipe, Crisis Communications, Telecommunications, Stratégie IT, ITIL, Performance Improvement, Program Management