Felipe A. M. Quintino, ITIL, MCPS
Lisbon Area, Portugal
IT Manager, Project Manager
Information Technology and Services
Education
Faculty of Sciences University of Lisbon, Lisbon/Portugal 2014 — 2016
Informatics Engineering, Information and Communication Technologies
Embassy CES, London/UK 2011 — 2011
Certificate, Business English
Fundação Getulio Vargas 2005 — 2005
CADEMP - Course of Project Management, Administração e Gerenciamento de Computação/Tecnologia da Informação
Fundação Getulio Vargas 2005 — 2005
CADEMP – Course of Advanced Negotiation, Administração e Gerenciamento de Computação/Tecnologia da Informação
Universidade Estácio de Sá 1999 — 2002
Graduation in Computer Networking Technology, Information and Communication Technologies
Instituto de Educação Santo Antônio 1994 — 1997
Secondary Technical Data Processing, Information and Communication Technologies
Experience
Casa & Video September 2012 - February 2014
Casa & Video August 2011 - September 2012
TIM Brasil January 2011 - August 2011
TIM Brasil September 2009 - January 2011
TIM Brasil January 2008 - September 2009
Infotec Brasil April 2006 - December 2007
Embratel December 2005 - April 2006
Intelig Telecom March 2002 - December 2005
Infotec Brasil November 1999 - March 2002
Skills
Telecommunications, IT Service Management, Gestão de TI, Software Asset..., Software Configuration..., Data Center, COBIT, Support Services..., Gerenciamento de..., Process Control, Asset Management, ITIL, PMP (Profissional de..., DOS, PMI, Six Sigma, PMBOK, Service Catalog, Terceirização de..., Configuration Management, IT Strategy, Service Delivery, Insourcing, PMO, IBM Tivoli, ITIL Certified, IT Management, Microsoft Technologies, Metodologia PMBOK, Service Level Management, PMI (Project Management..., BPMN, Centro de processamento..., CMDB, Outsourcing, PMP, HP Openview, Telecomunicações, Problem Management, Project Portfolio..., Estratégia de TI, Process Simulation, Incident Management, BMC Remedy, Compuware Vantage, Process Optimization, PMO (Escritório de...