Prague, The Capital, Czech Republic
Business Manager at Atento Česká republika, a.s.
Outsourcing/Offshoring
Education
Kenwin 2007 — 2007
Registered Coordinator, COPC
Universidad Nacional Federico Villarreal 1997 — 2001
Licenciado, Business Management
ICPNA - Instituto Cultural Peruano Norteamericano 1988 — 1996
English Language
Different Trainings
Experience
Atento Česká republika, a.s. May 2008 - Present
Atento Venezuela S.A October 2005 - April 2008
Teleatento del Perù SAC January 2004 - September 2005
Teleatento del Perù SAC April 2003 - December 2003
Teleatento del Perù SAC October 2002 - April 2003
Teleatento del Perù SAC October 2001 - October 2002
Teleatento del Perù SAC January 2000 - September 2001
Teleatento del Perù SAC September 1999 - December 1999
Telefónica Marketing Directo September 1998 - September 1999
Telefonica del Peru January 1998 - September 1998
Skills
Forecasting, Microsoft Office, Team Management, Gerencia de ventas, Call Center, Analysis, Dirección y desarrollo..., Desarrollo empresarial, Customer Service, Estrategia, Estrategia empresarial, Operations Management, Sales Management, Management, Budgets, Performance Management, Call Centers, Business Strategy, Telecommunications, Negociación, Subcontratación, Dispositivos móviles, Contact Centers, Administración y..., Six Sigma, Team Leadership, Negotiation, Start-ups, Telecomunicaciones, Customer Experience, Presupuestos, Planificación..., Outsourcing, Project Planning, Strategy, Servicio de atención al..., Pronósticos, Gestión de relaciones..., Business Development, Liderazgo de equipos, Customer Satisfaction, Workforce Management, CRM, Sales, Centro de llamadas, Strategic Planning, Mobile Devices