A Coruña Area, Spain
Lawyer at Argüelles Borrajo Abogados
Legal Services
Education
Universidad de Santiago de Compostela 2013 — 2013
Labour Relations, Postgraduate Certificate
Universidad de Santiago de Compostela 2012 — 2012
Postgraduate Certificate, Family and Inheritance Law
Universitat Oberta de Catalunya 2006 — 2007
Postgraduate Diploma, Specialist in Eastern Asia
Universidad Nacional de Educación a Distancia - U.N.E.D. 1998 — 1999
Postgraduate Certificate, Information Systems Audit and Control
Universidad de A Coruna 1990 — 1996
LLB (Hons), Law School
Colegio Obradoiro 1978 — 1990
A Level/Leaving Certification, Secondary Education
Experience
Argüelles Borrajo Abogados June 2012 - Present
Stream Global Services January 2010 - November 2011
Stream Global Services April 2007 - February 2010
Stream September 2004 - March 2007
Stream July 2001 - August 2004
Stream January 2001 - June 2001
Lexmark 1999 - 2000
Skills
Technical Support, Quality Assurance, Outsourcing Management, CRM, Call Centers, Operations Management, Human Resources, Leadership, Outsourcing, Analysis, Management, Employee Training, Customer Satisfaction, Troubleshooting, Team Management, Contact Centers, Training Delivery, Business Process..., Training, Team Leadership, Recruiting, Workforce Management, Offshoring, System Administration, Telecommunications, Customer Experience, Employment Law, Service Delivery, Vendor Management, Call Center, Sla, Coaching, BPO, Software Documentation, Soft Skills, Performance Management, Process Improvement, Change Management