Prague, The Capital, Czech Republic
Service Assurance Manager
Information Technology and Services
Education
Technische Universität Chemnitz 2009 — 2010
Veszprémi Egyetem 2004 — 2010
Master's Degree, International Relations and Affairs
Teleki Blanka Gimnazium 1998 — 2004
Experience
Interoute August 2014 - Present
IBM August 2012 - August 2014
IBM April 2012 - August 2012
IBM August 2010 - March 2012
Board of European Students of Technology 2008 - 2010
Alcoa January 2007 - January 2008
Skills
Teamwork, Network Administration, Change Management, IT Service Management, Document Management, Customer Satisfaction, Networking, Network Monitoring Tools, Leadership, Process Improvement, Databases, Cloud Computing, ITIL Certified, Team Organisation, Netcool, Troubleshooting, Windows, System Administration, Project Management, BC/DR, IT Management, Lotus Symphony, Service Management, Strategic Financial..., Project Coordination, Team Management, IT Operations, ITIL, Business Intelligence, Software Project..., IT Strategy, Software Documentation, Operating Systems, Hiring Practices, Microsoft Office, Incident Management, SharePoint, Analysis, Remedy Ticketing System, Customer Service, Business Analysis, Security, Telecommunications, Team Leadership, Unix, Project Planning, Integration, Lotus Notes, Information Management, Service Delivery