Prague, The Capital, Czech Republic
Service Desk Analyst Senior at DHL
Information Technology and Services
Education
Szegedi Tudományegyetem 2001 — 2006
MA, Linguistics and Finno-Ugrian Linguistics
Udmurt State University 2003 — 2003
Udmurt language and Culture
Experience
DHL October 2012 - Present
Punts, Anaras, DHL 2009 - Present
DHL September 2011 - September 2012
DHL July 2010 - September 2011
University of Szeged January 2008 - November 2008
Ravintola Il Faro July 2007 - September 2007
Skills
Training, Graphic Arts, Windows 7, English, Active Directory, HDI, Incident Management, Customer Service, Databases, Service Delivery, Time Management, Change Management, PRINCE2, System Administration, Adobe Photodeluxe, Adobe Photoshop, Photoshop, Windows Server, Citrix Metaframe, Blackberry, Troubleshooting, Help Desk Support, Teamwork, HTML, Microsoft Office, Service Desk, InDesign, Technical Support, XP, Finnish Language, Service Management, Pinnacle Studio, ITIL v3 Foundations..., Adobe Premiere, Microsoft Exchange, Graphic Design, Citrix, Calligraphy, VPN, ITIL, IT Operations, IT Management, Data Analysis, Sla, Arts, Problem Management, IT Service Management, Information Technology