Liverpool, United Kingdom
Service Account Manager at Shop Direct
Telecommunications
Education
Staffordshire University 1992 — 1995
Bachelor of Arts (BA), Physiology, General, 2:1
St. Mary's College 1985 — 1992
A Levels (and 8 GCSE's), Economics, English Literature, History, General Studies
Experience
Shop Direct January 2014 - Present
TalkTalk April 2011 - December 2013
TalkTalk June 2010 - April 2011
TalkTalk March 2005 - June 2010
Alliance & Leicester March 1996 - March 2005
Skills
Inbound Marketing, Project Planning, Contact Center..., Complaint Management, Contact Center..., Workforce Management, Time Management, Strategic Planning, Call Center, Business Transformation, Service Delivery, Team Leadership, Operations Management, Broadband, Account Management, Customer Service, Project Management, Telemarketing, Call Centers, Stakeholder Management, Telecommunications, PRINCE2, Call Center Development, Process Improvement, Performance Management, ITIL, BPO, Avaya, Telephony, Contact Centers, Management, ACD, Analysis, Customer Satisfaction, Customer Retention, IVR, Change Management, Leadership, Human Resources, Program Management, Customer Experience, Coaching, Team Management, Recruiting, Strategy, Outsourcing, Project Delivery, Employee Engagement, CRM, Business Process...