Wallasey, Merseyside, United Kingdom
IT Manager And Service Management Professional.
Information Technology and Services
Education
University of Liverpool 2002 — 2006
Master Degree (MSc), Information Systems, Pass
Carlett Park College 1997 — 1999
Higher National Diploma, Computer Science, Merit/Distinction
St Helens College 1995 — 1997
Higher National Certificate, Computer Software Engineering, Merit/Distinction
Carlett Park College 1993 — 1995
National Diploma, Computer Science, Merit/Distinction
St. Marys College 1988 — 1993
GCSE, IT, A
Experience
Flux ICT Limited January 2015 - Present
Wipro June 2015 - September 2015
HSBC Commercial Banking January 2015 - May 2015
Financial Ombudsman Service April 2014 - January 2015
Cabfind.com December 2011 - November 2013
Royal Liverpool Philharmonic December 2006 - August 2011
Merseyside Pension Fund December 2002 - August 2006
Marconi September 1995 - May 2002
Skills
CRM Integration, Stakeholder Management, Desktop Support..., Tender Management, ISO 9001, Change Management, Remote Desktop, Windows XP Pro, Microsoft SQL Server, Problem Solving, Capacity Planning, VMware, PCI Standards, 1st Line Support, ITIL Implementation, Project Management, Print Management, Group Policy, IT Service Management, IT Policy, Active Directory, IIS, Document Management, Desktop Administration, 3rd Line Support, Disaster Recovery, IT Procurement, Business Analysis, Consolidation, 2nd Line Support, Architecture, Desktop Migration, Supply Chain Management, ICT Strategy/Planning, Team Management, Windows 7, Problem Management, Workflow Management, Service Desk Management, Exchange 2010/2007/2003, VBScript, Wintel, Threat & Vulnerability..., Server Migration, ISO 27001, Budgets, Windows Server, Hyper-V, Microsoft Office, Cloud Computing