Hurn, Dorset, United Kingdom
Broadband Support Team Leader 4com
Information Technology and Services
Education
The University of Dundee 1996 — 2000
MA (double honours), Psychology/English Literature
Simon Fraser University 1997 — 1998
MA, Psychology/English Literature/Philosophy
Experience
4Com March 2012 - Present
Timico Partner Services Limited August 2011 - February 2012
NewNet August 2006 - August 2011
NewNet May 2005 - August 2006
B & Q May 2004 - May 2005
Portsmouth Naval base property Trust 2001 - 2004
Skills
Customer Relations, WAN, Management, Managed Services, Account Management, Excel, SaaS, Product Management, Broadband, Telecommunications, Microsoft Excel, Data Center, Product Development, Problem Solving, IP, Cloud Computing, Project Planning, TCP/IP, Training, Microsoft Office, Co-location, VoIP, Ethernet, Troubleshooting, Leadership, DNS, Project Management, Customer Service, ITIL, Solution Selling, Call Centers, Strategy, Change Management, Unified Communications, Team Leadership, Hosting, Networking, MPLS, IT Service Management, Routers