Reading, Berkshire, United Kingdom
Service Delivery Manager
Information Technology and Services
Education
Napier University 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Sikkim Manipal University of Health, Medical and Technological Sciences 2005 — 2008
MBA, IT
DOEACC, Ministry of IT 1999 — 2001
B-Level [eqv. to MCA], Computer Science
DOEACC, Ministry of IT 1997 — 1999
A-Level (PGDCA), Information Technology
PUSA Polytechnic, PUSA New Delhi 1993 — 1996
Engineering Diploma, Electrical Engineering
Experience
TalkTalk April 2015 - Present
Tech Mahindra April 2013 - March 2015
Active Risk August 2011 - April 2013
Outsourcery Ltd, Bury February 2010 - August 2011
TechMahindra Ltd, Milton Keynes November 2004 - January 2010
Infotech Global India Ltd, Delhi, India June 2004 - October 2004
DPS R K Puram, Delhi, India October 2001 - June 2004
Shakuntala Computer Services, Delhi, India January 2001 - October 2001
Mahan Computer Services India Ltd, Delhi, India 1999 - 2001
Skills
SharePoint, Risk Management, Program Management, Databases, Interconnect, Billing Systems, Linux, Microsoft SQL Server, Customer Driven, Production Support, Account Management, PL/SQL, Service Delivery..., Shell Scripting, Troubleshooting, Unix Shell Scripting, Relationship Management, Enterprise Software, Telecommunications, BSS, Customer-focused, Integration, Requirements Analysis, Telecommunications..., Data Migration, Business Process, ITIL, CRM, Process Improvement, Unix, Service Improvement, SQL, Oracle, Software Project..., Solution Architecture, T-SQL, Infonova R6 [Concept to..., IIS