Arnhem, Provincie Gelderland, Netherlands
Teammanager bij TMobile
Telecommunications
Education
Saxion Hogeschool IJsselland 1996 — 1998
High School, Strategic Callcenter Manager, HBO
Schouten & Nelissen 1988 — 1990
High School, Professional Management
Experience
Bosch Communications Center July 2013 - May 2014
Bosch Communications Center 2012 - June 2013
Bosch Communications Center January 2010 - December 2011
Bosch Communication Center September 2006 - December 2009
Unamic 2005 - 2006
KPN Telecom 1996 - 2000
PTT Post 1975 - 1990
Skills
Team Leadership, BPO, Coaching, CRM, Outsourcing, Service Management, ICT, Account Management, Contact Center..., Contact Center..., Call Center, Telemarketing, Team Building, Customer Satisfaction, Workforce Management, Service Delivery, Process Management, Training, ITIL, Process Improvement, B2B, Avaya, Business Process..., Customer Retention, Interim Management, Management, Change Management, Customer Service, Telecommunications, Operations Management, Team Management, Inbound Marketing, Call Centers, Sales Management, Performance Management, Sla, Customer Experience, Contact Centers