Liverpool, United Kingdom
Operations Process & Strategy Manager at NCO Europe Ltd
Financial Services
Education
Runshaw College 2010 — 2013
MAAT in Accountantcy, Accounting and Finance
Hutton Grammer Sixthform 2005 — 2007
A-Level, Mathematics with Statistics, Business Studies & Physical Studies, AAB
Penwortham Girls High School 2000 — 2005
GCSE, Maths, English, Science, German, History, Physical Studies, Statistics, ICT, Religious Studies, 7 A*'s, A, 2 B's
Experience
NCO Europe Ltd May 2014 - Present
NCO Europe Ltd August 2012 - April 2014
NCO Europe Ltd March 2010 - July 2012
NCO Europe Ltd January 2009 - February 2010
Skills
The ability to work in..., Experience in an FCA..., Business Process, Customer Service, Customer Experience, Excellent Time Keeper, Finance, Fully conversant with..., Financial Services, The ability to design..., Proven competence..., Strategy, Good experience of P&L, Strategic &..., Stakeholder Management, Business Process..., Outstanding..., High level of written..., CRM, Able to identify change..., Business Development, Outsourcing, Analysis, In-depth knowledge of..., Experienced People..., Team Management, Call Centers, Management, Leadership, Business Analysis, Relationship Management, Team Leadership, BPO, The ability to..., Business Transformation, Process Improvement, Performance Management, Operations Management, In depth knowledge of..., Solution Focused, The ability to deliver..., Skilled Multi-tasker, Risk Management, The strength of..., Change Management, Expert VISIO User, Proven record of..., Business Strategy, Coaching