Groningen Area, Netherlands
CRM specialist en ondernemer bij CRM excellence en SparklingCRM
Management Consulting
Education
Nyenrode Business Universiteit 2008 — 2008
Noordelijke Hogeschool Leeuwarden 1985 — 1989
Bachelor BI
RSG Simon Vestdijk 1978 — 1985
Experience
CRM excellence BV November 1999 - Present
SparklingCRM BV July 2007 - Present
Platform voor Klantgericht Ondernemen (voormalig CRM Association NL) 2003 - July 2011
Amyyon 1988 - 1999
Minihouse 1988 - 1995
Skills
Social Media, Database Marketing, SDLC, Management Consulting, Strategy, Business Analysis, Consulting, CRM Integration, Business Intelligence, Interim Management, Consultancy, IT Service Management, Program Management, Online Marketing, E-business, Business Strategy, Operations Management, Professional Services, Functional Design, B2B, Business Process..., Sage CRM, Marketing Strategy, Business Process, Outsourcing, ERP, Customer Experience, ITIL, IT Management, PRINCE2, Change Management, CRM gamification, SaaS, Business Process Design, Entrepreneurship, Social CRM, Project Portfolio..., Microsoft CRM, Project Management, Process Management, IT Strategy, Microsoft Dynamics, Marketing, CRM, Information Management, Software Implementation, E-commerce, ICT, Management, Coaching