Byfleet, Surrey, United Kingdom
Service Delivery Operations Manager at Ocado
Retail
Education
Uniwersytet Warszawski / University of Warsaw 2002 — 2006
Bachelor's Degree, Teaching English
Uniwersytet Mikołaja Kopernika w Toruniu 2000 — 2005
Master's Degree, Polish Philology
Experience
Ocado May 2015 - Present
Ocado August 2014 - May 2015
Ocado February 2013 - July 2014
Ocado PLC December 2010 - February 2013
Ocado August 2007 - September 2010
Ocado November 2006 - August 2007
Skills
Customer Service, Team Management, Teamwork, Investigation, Coaching, Good IT skills, Customer Satisfaction, Employee Consultation, Warehouse Management, Disciplinaries, Change Management, Management, Retail, Fleet Management, Continuous Improvement, Training Delivery, Retention Strategies, Team Leadership, Incident Management, Operations Management, Interviews, Employee Training, Graduate Recruitment, Training, Talent Management, Recruitment Advertising, Team Building, Human Resources, Problem Solving, H&S, Employee Relations, Recruiting, Time Management, Sickness Absence..., Succession Planning, Mentoring, People Skills, Inventory Management, Maintenance Management, Assessment Center, Performance Management, Employee Engagement, Grievances, Process Improvement, English, HR Policies, Logistics, Leadership, Analysis, Sourcing